Terms of Service

These Terms of Service ("Terms") govern your use of DDP Frontdesk v2.0 ("the Service"), operated by Bruce Svenson, a sole trader trading as Digital Destiny Pro (ABN 75 231 460 248), Brisbane, Queensland, Australia ("we", "us", "our"). We also trade as The Washing Club under the same ABN. By creating an account or using the Service, you agree to these Terms.

If your business has accepted a DDP Client Services Agreement, that agreement and its Services Schedule prevail over these Terms to the extent of any inconsistency — the version you accepted is always available in your portal.

DDP Frontdesk v2.0 is a multi-tenant SaaS portal that provides:

• AI-powered customer conversation handling across SMS, voice, email, and webchat
• Contact management (CRM)
• Sales pipeline tracking
• Appointment booking integration (Cal.com, Google Calendar)
• Google Business Profile management (reviews, posts, audit) — when the user explicitly OAuths in
• Nurture sequences, automated follow-ups, daily digests
• Analytics and reporting

The Service is delivered as software-as-a-service. Features may change, be added, or be removed at our discretion. We will provide reasonable notice of material changes.

To use the Service you must:

• Be at least 18 years old
• Be using the Service for a legitimate business purpose (not personal use)
• Have authority to bind the business you represent
• Not be located in a jurisdiction subject to comprehensive sanctions (e.g. North Korea, Iran, Crimea)

You are responsible for:

• Keeping your sign-in credentials confidential
• All activity that occurs under your account
• Notifying us immediately of unauthorised access via support@digitaldestinypro.com
• Maintaining accurate contact and billing information

You agree NOT to use the Service to:

• Send unsolicited messages (SPAM) or violate anti-spam laws (CAN-SPAM, CASL, Australian Spam Act 2003)
• Send messages to people who have opted out or expressed non-consent
• Engage in fraud, deception, or impersonation of another business
• Distribute illegal content, harassment, threats, or content that violates third-party rights
• Attempt to circumvent rate limits, quota, or other technical controls
• Scrape, redistribute, or resell data extracted from the Service or any connected third-party API (including Google Business Profile)
• Reverse-engineer, decompile, or attempt to extract source code
• Use the Service to build a competing product

Violations may result in immediate account suspension or termination without refund. We may also be required to disclose the violation to law enforcement or affected third-party providers (Twilio, Google, etc.).

The Service uses AI providers (DeepSeek for replies and drafts, OpenAI for transcription) to generate replies, suggestions, posts, and other content. You acknowledge:

• AI output is suggestions, not authoritative answers. You are responsible for reviewing and approving content before it is sent to your customers or published to public-facing channels (e.g. Google Posts, review replies, SMS).
• We are not liable for AI hallucinations or inaccuracies. AI may generate plausible-sounding but incorrect content. Verify factual claims (e.g. pricing, availability, legal advice) before relying on them.
• You retain ownership of inputs and approved outputs from the Service. We do not claim ownership of your conversation data, AI-drafted replies you approve, or posts you publish.
• Auto-reply features (where you have configured the AI to send replies without per-message human approval) are used at your own risk. You remain responsible for the content sent.

The Service integrates with third-party platforms (Google, Twilio, DeepSeek, OpenAI, Resend, Supabase). Your use of those integrations is also subject to each provider's own terms:

• Google APIs: developers.google.com/terms
• Twilio: twilio.com/legal/tos
• DeepSeek: platform.deepseek.com/terms

We are not responsible for downtime, errors, or policy changes from these providers. We will pass through outages transparently to your dashboard where possible.

Your prices are the ones in your Services Schedule or as otherwise quoted to you in writing. Some features are metered by usage (AI calls, SMS sent, voicemail transcripts); any usage charges are shown in the Billing section of the portal.

• Fees are quoted in Australian dollars and include GST (we are GST-registered; tax invoices are provided)
• Invoices are issued monthly unless agreed otherwise
• We can change recurring pricing with at least 30 days' written notice — the new price applies from your next billing period, never backdated
• Refunds are not offered for partial billing periods, except where we materially fail to deliver the Service or a consumer guarantee under Australian Consumer Law applies

By you: you may cancel at any time from your Billing settings or by emailing support. Cancellation takes effect at the end of the current billing period.

By us: we may suspend or terminate your account for material breach (including violations of Section 5), non-payment after notice, or if continued service would expose us to legal or regulatory risk.

Upon termination: request an export of your contacts and conversation history within 30 days and we'll provide it. Your data is permanently deleted 90 days after termination (subject to legal retention obligations such as billing records).

The Service software, design, and underlying infrastructure are owned by us. You receive a non-exclusive, non-transferable licence to use the Service during your subscription.

You retain all rights to your business data, customer conversations, and content you create. By using the Service, you grant us a limited licence to host, process, and display that content for the sole purpose of providing the Service to you.

We treat your business data as confidential. We will not disclose it to third parties except as required to operate the Service (see our Privacy Policy for the list of processors) or as required by law.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

We do not guarantee that the Service will be uninterrupted, error-free, or that AI-generated content will meet your requirements. Nothing in these Terms excludes any consumer guarantee that cannot lawfully be excluded under the Australian Consumer Law.

To the maximum extent permitted by law, our total aggregate liability arising out of or related to these Terms or the Service is limited to the fees you paid us in the three months preceding the event giving rise to the claim (the same cap as the DDP Client Services Agreement).

We are not liable for: (a) indirect, incidental, special, consequential, or punitive damages; (b) loss of profits, data, business opportunity, or goodwill; (c) damages arising from third-party platforms (Google, Twilio, etc.); or (d) damages arising from your reliance on AI-generated content.

Nothing in this section excludes liability that cannot lawfully be excluded under Australian Consumer Law.

You agree to indemnify us against claims arising from: (a) your breach of these Terms; (b) your violation of any third- party rights through your use of the Service (e.g. sending unsolicited messages); or (c) content you publish through the Service.

We may update these Terms as the Service evolves. Material changes will be notified by email to the account owner with at least 14 days' notice. Continued use after the notice period constitutes acceptance.

These Terms are governed by the laws of Queensland, Australia. The courts of Queensland have exclusive jurisdiction over disputes arising from these Terms, except where mandatory consumer protection law provides otherwise.

We encourage informal resolution first — please reach out to support@digitaldestinypro.com before any formal action.

For questions about these Terms:
Bruce Svenson trading as Digital Destiny Pro
ABN 75 231 460 248
Brisbane, Queensland, Australia
support@digitaldestinypro.com